eMed Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the eMed Care website and application.

By using eMed Care, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to operate and improve our services.

Account Information

• Name
• Email address
• Phone number
• Role (Doctor, Assistant, Temporary Doctor, Patient – coming soon)

Medical & Appointment Information

• Patient profiles and visit history
• Diagnoses entered by doctors
• Prescriptions and treatment notes
• Appointment schedules and queue details

System & Usage Data

• Login activity
• Device and browser information
• IP address
• System logs for security and performance

2. How We Use Your Information

We use collected information to:

• Provide and manage the eMed Care platform
• Schedule and manage appointments
• Maintain patient records and visit history
• Support clinic operations and workflows
• Improve system performance and reliability
• Ensure security and prevent unauthorized access
• Provide customer support and system notifications

eMed Care is a healthcare management system. It does not provide medical advice or make clinical decisions. All medical decisions are made by licensed healthcare professionals.

3. User Roles & Access

Access to information is controlled based on user roles:

• Doctors & Temporary Doctors: Access patient records related to their care
• Assistants: Limited access for operational support
• Patients (Coming Soon): Access to their own records only
• System Administrators: Platform management and support

Access to data is logged and monitored.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure servers and encrypted connections
• Access control and authentication mechanisms
• Regular system monitoring and backups

While we take strong precautions, no system is completely secure. We continuously work to improve our security practices.

5. Data Storage & Retention

• Information is stored only for as long as necessary to provide our services.
• Data may be retained to meet operational, legal, or support requirements.
• Requests for data updates or removal can be made by contacting us.

6. Sharing of Information

We do not sell or rent your personal information.
Information may be shared only:

• With authorized users within the clinic or organization
• With trusted service providers (e.g., hosting or infrastructure) strictly for system operation
• When required by law or legal process

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand usage patterns
• Enhance user experience

You can control cookies through your browser settings.

8. Third-Party Services

eMed Care may integrate with third-party services for hosting, analytics, or communication.
These services operate under their own privacy policies and are used only to support platform functionality.

9. User Responsibilities

Users are responsible for:

• Keeping login credentials confidential
• Ensuring patient data is entered accurately
• Using the system in compliance with applicable laws and professional standards

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised "Last updated" date.
Continued use of eMed Care means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our services, contact us at:
Email: [Insert support email]
Website: [Insert website URL]
Company Name: eMed Care

Disclaimer

eMed Care is a digital healthcare management platform intended to support clinical workflows. It does not replace professional medical judgment, diagnosis, or treatment.